06 we claim the return of goods in view of the inferior quality.
鉴于质量低劣，我们要求退货。
单词释义
claim [kle?m] vt. vi. 要求 inferior [?n?f??r??(r)] adj. 低劣的，下等的
07 please arrange for the dispatch of replacements as soon as possible,since we are in urgent need of these materials.
由于我们急需这些原料，请尽快安排换货。
单词释义
dispatch [d?'sp?t?] n. 发送，快速办理 material [m??t??r??l] n. 原料，材料
08 we promise that there will of course be no charge for the replacement.
我们承诺换货不收取任何费用。
单词释义 charge [t?ɑ:d?] n. 费用，要价，收费
09 could i ask for a return or exchange of the goods if they were defective?
如果商品是次品的话，我方是否可以退货或者换货呢？
单词释义 defective [d?'fekt?v] adj. 有瑕疵的，有缺陷的
10 we would investigate every particular case of refund or exchange.
我们将对每种退换货的特殊情况进行调查。
单词释义 investigate [?n?vest?ge?t] vt. vi. 调查，审查
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