lesson 09 退换货
getting a refund and exchange
01 what is your refund policy?
你们的退货流程是什么？
词组释义 refund policy 退货规定, 退款政策
02 do you want a refund or an exchange?
您要退货还是换货？
类似表达
do you want to have your money back or exchange the product?
03 i want to change for a new one.
我要换货。
词组释义 change for 交换
04 customers who are not satisfied with the goods can return it and get a full refund.
对商品不满意的顾客可以退货，并获得全额退款。
词组释义 a full refund 全额退款，全额偿还
05 can you tell me why you ask for a return?
您能告诉我为什么要求退货吗？
类似表达
can i have the reason of your return? / may i ask the reason for the return?