lesson 11 投诉及索赔
complaint and claim
01 here are several complaints about the latest shipment for you to handle.
这是最近一批货的一些投诉，需要您处理。
单词释义 complaint [k?m?ple?nt] n. 投诉，抱怨
02 what if the complaint is about high price?
如果是关于价格过高的投诉，该如何处理？
语法提要
what if 在这里用于提出假设，意思是“假如……怎么办”“要是……将会怎样”，其后的句子可以用一般现在时，也可以用虚拟语气，即用一般过去时或should+动词原形。
03 i am not very satisfied with your service.
我对你们的服务不太满意。
类似表达
i am not content with your service. / your service is not so satisfactory. / your service made me feel uneasy.
04 he will sue the company for damage.
他将控告那家公司，要求赔偿损失。
单词释义 sue [su:] vt. vi. 起诉，控告
05 we have a complaint about the quality.
我们要投诉质量问题。
词组释义 complaint about... 关于……的投诉
06 what can we do to compensate you?
我们要怎样做才能补偿您？
类似表达
what can we do to make you feel better? / how can we make it up to you?
07 the goods you sent to us are far below the standard stipulated in the contract.
贵方运来的货物远远低于合同所规定的标准。